Guess who had their Kindle die last night? Me. Guess who had to download the Kindle PC app to their computer until they can order another one? Me. Who did this without asking Anne about it? Me. I can’t believe it either and someone please revive Anne from her collapse from shock. I had a melt down over my Kindle. A meltdown complete with crying. My spouse and son looked at me like I was crazy but they are non-readers, so they don’t get it. I spoke with Amazon, who told me there was nothing they could do. I have to order another one. They wanted me to place the order right then and I asked if I get another one will the same thing happen in 3 years? They said probably not. I said, your product is expensive and I can’t afford to buy one every three years. They told me when new products come out the old ones become obsolete, to which I asked, why are trying to sell me it then?
We (Amazon and I) had a very calm but frank discussion at 12:30 a.m. I am probably well over a week away from getting another Kindle, as this hit after bill paying of course. I am not complaining about Amazon’s customer service because they have always been great, I’m just frustrated at some of the comments made, like the above obsolete one or sometimes electronics don’t last as long as we’d like. I told him that all of my electronics were older than three years, so maybe it is just their products don’t last longer then three years. So, I will wait impatiently for my next Kindle to arrive. Thanks for letting me vent.